Website Terms of Service

Introduction

Welcome to Neuroqueer ("we," "us," or "our"). This website (www.neuroqueer.com.au) is operated by Everybody Matters Group Pty Ltd (ABN 99 692 682 769). By using this website (the "Site"), you agree to these Terms of Service ("Terms"). If you do not agree, please stop using the Site.

Agreeing to These Terms

By using this Site, you confirm that you are at least 18 years old or have permission from a parent or guardian. We may update these Terms from time to time. If you keep using the Site after we update them, it means you accept the changes.

About This Website

Neuroqueer provides support and allied health services. Using this Website does not mean you have joined our services. To receive support, you must have a written agreement with us.

Using This Website

When using this Website, you agree to:

  • Follow the law.

  • Not copy or share content without permission.

  • Not try to hack, damage, or disrupt the Website.

  • Not post harmful or offensive content.

  • Not use the Website for business purposes without our permission.

Our Services

Before we provide services, we must have a written agreement which explains:

  • The support we agree to provide.

  • Your responsibilities.

  • Fees and cancellation rules.

We will give you a copy of theagreement before you start receiving support.

Who Owns This Content?

Everything on this website (text, images, logos, designs) belongs to Everybody Matters Group Pty Ltd or is used with permission. You cannot copy, change, or share anything without our written approval.

The Neuroqueer logo is a registered trade mark of Everybody Matters Group Pty Ltd.

Payments & Refunds

Payments for our services will usually come from your own money or services like Medicare, NDIS, or private health insurance.

  • You need to check your funding before signing an agreement.

  • Fees, including cancellation costs, are explained in your written agreement.

  • Refunds are only available in certain situations, as explained in the written agreement.

  • Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

Privacy Policy

By using this Website, you agree to our Privacy Policy, which explains how we handle your personal information.

Links to Other Websites

Sometimes, we link to other websites. We are not responsible for their content or privacy policies.

Limits to Our Responsibility

We do our best to provide accurate information, but we cannot guarantee everything on this website is always correct. We are not responsible for any problems caused by using this website, except to the extent required by law, including under the Australian Consumer Law.

If something goes wrong, Neuroqueer's responsibility is limited to providing services again, where possible.

Solving Disputes

If you have a complaint or feedback, please follow our Feedback Policy.

Laws That Apply

These Terms follow the laws of Victoria, Australia. If there is a legal issue, it will be handled in Victorian courts.

Continuous Improvement

We use feedback and complaints to improve our services. Your input helps us create a better experience for everyone.

If you have any questions about this policy, please contact us at [email protected]

Changes to These Terms

We reserve the right to update this policy as required to reflect changes in legislation, business practices, or services. Changes will be posted on our website with the "Last Updated" date.

This policy was last updated 10/05/2026.